Refund Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a refund. 

For hygienic reasons we cannot accept returns on underwear and intimate clothing.

Please email: support@femboyfatale.com with your refund claim.

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.

* We do not provide refunds if you provide us with an address deemed "invalid" by your local delivery service.

I entered the wrong shipping address

If you have entered the wrong shipping address, please contact us immediately at support@femboyfatale.com.

We typically fulfill orders within 24 hours of payment, and changes to your address after this point may be too late. We are not at fault if we have been provided the wrong address and your order has already been sent out, and you may not be eligible for a refund.

Please double check your address and contact information before submitting payment for your orders.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

 

* Gift cards

* Downloadable software products

* Some health and personal care items

 

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@femboyfatale.com.

 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.